Our Partners

With the aid of our Business Partners, GB TaxFree is able to provide Tax Free Shopping experiences to customers visiting from outside the EU. We ensure that, with the help of these trusted partners, shopping Tax free in the UK will be an easy process from start to finish.

FEXCO Merchant Services (FEXCO) is the market-leading provider of Foreign Exchange Treasury Management Services to merchants and acquiring banks worldwide.

FEXCO introduced the world’s first Dynamic Currency Conversion (DCC) service in 1996 and still lead the market, providing solutions to over 30,000 merchants worldwide.

GB TaxFree partners with FEXCO to provide the added value service of Tax Free Shopping (TFS) to FEXCO’s DCC merchants in the UK, enabling three services in one at the point of sale. The merchants can provide a fast, simple and cost effective Tax refund service to their customers while receiving two extra revenue streams through Tax Refunds and DCC.

DCC is a service that enables VISA and MasterCard cardholders to view and transact international credit card transactions in their own currency. FEXCO DCC, a fully compliant service, gives the cardholder full visibility of the cost of a purchase in their home currency at the point of sale while getting the benefit of a competitive exchange rate.

As well as being a beneficial cardholder service, DCC enables the local Acquiring bank and the local merchant to benefit from transactions made by international customers The merchant will continue to receive settlement in its base currency and the international cardholder benefits from a competitive exchange rate provided by Reuters of the day.

FEXCO DCC has become a core product offering of acquiring banks as it enables the acquirer to generate substantial new profits for its merchants and itself whilst increasing customer service and transaction visibility for international cardholder.

For more information, please visit www.fexcoms.com

GB TaxFree provides a Tax Free Shopping service to a range of Global Payments customers. Working in partnership with Global Payments and FEXCO’s Dynamic Currency Conversion, merchants benefit from two value added services on the same terminal in terms of DCC and TFS. This enables the international, non-EU shopper to enjoy a far simpler shopping experience allowing them to pay for their purchases in their local currency at the point of sale in store, and then claim their VAT back at the airport on departure from the EU.

For more information please go to www.globalpayments.com

GB TaxFree is an associate of Barclaycard Payment Acceptance, which enables us to provide Barclaycard merchants with a Tax Free Shopping (TFS) service. This TFS service is available on multiple types of payment terminals, including mobile and desktop and along with Dynamic Currency Converter (DCC) ensures Barclaycard merchants can enjoy the benefits of two Value Added Services on the same Terminal.

Having both DCC and TFS on the same terminal, ensures shoppers outside the EU can enjoy a more pleasurable shopping experience by paying in their local currency and claiming the subsequent VAT back on their departure from the EU.

For more information please go to www.barclaycard.co.uk/business

Travelex is the world’s largest foreign exchange specialist with more than 800 retail stores in over 25 countries across the globe.

Travelex acts as a refund agent for GB TaxFree. Once the Tax refund form is stamped by customs, it is then presented at any Travelex location at Heathrow or Gatwick Airport, and can be exchanged for cash instantly, in the currency of choice.

For more information please go to www.travelex.co.uk/uk/personal/vatrefunds

Moneycorp have provided comprehensive foreign exchange and money services to customers for over 30 years.

As a refund agent for GBTaxFree, Moneycorp can refund the VAT immediately when presented with a Tax Free Shopping form stamped by customs. The traveller can then choose the currency.

Moneycorp operate this cash refund service at Gatwick North and South Terminal.

For more information please go to www.moneycorp.com

ChangeGroup offers a Tax refund service at Bicester Village where you are able to obtain your VAT refund on site rather than at the airport.

To claim your refund on site, follow the below instructions:

  1. Ask for VAT refund form in store.
  2. Complete the form, including your name, address and passport number.
  3. Visit the ChangeGroup, located next to the Bicester Visitor Centre. Allow plenty of time to complete your transactions.
  4. Receive your cash Tax refund.
  5. Have your VAT refund form stamped by Customs at final point of departure from the EU within 21 days.

Who is eligible?

  1. You must live outside the EU.
  2. Minimum spend is £50 (per voucher). Maximum spend is £3,000 (per voucher).
  3. You should have a valid passport with you on the day (photographs or photocopies are accepted).
  4. You must have a valid credit card (Visa/MasterCard/AMEX) with a minimum validity of 3 or 6 months (dependant on Tax-free provider).
  5. The Tax refund voucher must be signed by the Merchant and be fully completed by you.
  6. You need to obtain a Customs stamp when you exit the EU and must post the completed stamped form, in the envelope provided, back to the Tax-free provider within 21 days of obtaining the refund.
  7. If the completed stamped form is not received within this time the pre-authorised credit card will be debited for the amount of the cash refund plus penalty/administration fees.

For more information please go to www.bicestervillage.com/en/guest-services/village-services/the-change-group

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